Shipping and Returns

Returns & Refunds Policy


Make a Return

We will accept returns providing they have been handled with reasonable care and we would
appreciate the return of the original packaging.

We accept return of faulty/substituted/unsuitable for purpose goods and will refund the cost and pay the return carriage via our chosen carrier (customer must contact us for details of how we wish the goods returned). This does not include the cost of returning goods where the customer has changed
their mind, in this case the customer must return the goods to us at their own cost within 14 days or receipt.


Refund Policy


Thanks for purchasing our products at www.kavdistributions.co.uk


In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.


After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team at sales@kavdistributions.co.uk

Shipping:

All orders received before 1pm are shipped same day. We offer Free 2nd class shipping in the UK with Royal Mail, 2 to 4 working day delivery as well, for small charge of 3.56+ VAT.

FREE Delivery for orders over £150 (ex VAT- UK Mainland only)

UK MAINLAND SHIPPING INFORMATION

We use Royal Mail and DPD for UK Mainland deliveries

We use Royal Mail and DPD for UK Mainland deliveries

Royal Mail 2nd Class*

2 -3 days(delays during outbreak)

£0

Royal Mail Tracked 24/48*

1-2 days

£4.28

DPD

Next Working Day**

£6.99

 

Shipping Terms

  1. Although we offer a Next Day delivery there is not a 100% Guarantee that your order will be delivered next day, we always despatch on time but couriers don’t always deliver. We cannot offer any refunds if it is a day late.
  2. In the unusual event where delivery is repeatedly refused or no effort is made to accept delivery, we reserve the right to pass delivery and return courier costs to the customer.
  3. Orders despatched on Friday will not be delivered on Saturday unless the Saturday delivery option is selected at checkout.
  4. Back orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.